Customer Terms
GO1 CUSTOMER TERMS EFFECTIVE 2019 TO 8 APRIL 2020
1. Application
From the word GO
1.1 These terms and conditions (“‘Customer Terms”) will apply (including to all to all Services) from the beginning of our relationship with you, as the Customer (“Start Date”), which occurs when you use any of the Services or when you click the “sign up” button or initiate a trial, test or other preliminary use and do not opt out or you otherwise indicate acceptance on or through the Website or when you sign a Subscription Agreement or Order Form. Please read these Customer Terms carefully, as they are legally binding upon you.
1.2 When reference is made to “we” or “us” or “our” in these Customer Terms, it means GO1.
1.3 Where a document provided by you purports to be made on or subject to terms and conditions other than these Customer Terms, you agree that such other terms and conditions are disregarded and form no part of the Contract unless we have expressly agreed otherwise in writing.
1.4 Where you have elected to use the Software for your own Content or Content other than GO1 Content, you acknowledge that you have read and understood the Content Provider Agreement, to which you agree to be bound.
1.5 Where there is any inconsistency(s) between these Customer Terms and the Subscription Agreement, Order Form, Partner Agreement or Content Provider Agreement, the terms and conditions of the Subscription Agreement, Order Form, Partner Agreement or Content Provider Agreement (as the case may be) prevail over these Customer Terms to the extent of the inconsistency(s).
1.6 Heading are used for convenience only and do not affect the interpretation of these Customer Terms.
1.7 The capitalised terms used are defined at the end of these Customer Terms.
1.8 Any version of these Customer Terms in a language other than English is provided for convenience only and you understand and agree that the English language version will control if there is any conflict.
2. Services and Support
Good to GO
2.1 Subject to these Customer Terms, we will use commercially reasonable efforts to provide you with the Services. As part of the registration process, you will identify an administrative user name and password for your GO1 account. We reserve the right to refuse registration of, or cancel passwords we deem inappropriate.
2.2 Subject to these Customer Terms, we will provide you with reasonable technical support services in accordance with our standard practice.
2.3 The Services may also extend to any related items quoted and billed by us.
2.4 We may modify the Services or discontinue their availability at any time.
3. Restrictions and responsibilities
GO and no GO
3.1 You acknowledge that you have read our Acceptable Use Policy and Privacy Policy and that you agree with the content of and to be bound by both the Acceptable Use Policy and Privacy Policy, which are incorporated by reference into these Customer Terms.
3.2 You represent warrant and covenant that:
you are over the age of 18, or, if not, you will only use the Services with the involvement, supervision and approval of a parent or legal guardian (children under the age of 16 must not register for an account or register for or purchase Courses);
and you have read, understood, and agree to be bound by the pricing information (see clause 5 (Pricing and payment of fees));
3.3 You understand and agree that:
the Website, special technology used in connection with the Website, the Services, the Software, the Courses and the Materials are provided by us or third-party providers (including Content Providers) and are the copyrighted works of GO1 and/or such third parties;
Content Providers may choose to terminate their relationships with us and become inactive (we do not guarantee Content Provider or Course availability and we are not liable for any issues relating to Content Provider or Course availability);
you assume any and all risks from any meetings or contact you have with any Content Providers or other Customers or Users; and
you are responsible for your account with us and for all uses of the account or the Equipment, with or without your knowledge or consent.
4. Confidentiality; Proprietary Rights
GO confidentially
4.1 Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party). Proprietary Information of GO1 includes non-public information regarding features, functionality and performance of the Services. Your Proprietary Information includes Customer Data. The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted in these Customer Terms) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing will not apply with respect to any information after five (5) years following the disclosure of the Proprietary Information or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party, or (e) is expressly excluded by these Customer Terms, or (f) is required to be disclosed by law (in which case, the Receiving Party must not disclose any Proprietary Information until the Disclosing Party has a reasonable opportunity to take such action as it considers appropriate in the circumstances).
4.2 We own and retain all right, title and interest in and to (a) the Services and Software (including all improvements, enhancements or modifications to the Services and Software), (b) any software, applications, inventions or other technology developed in connection with Implementation Services or support, (c) the Materials, and (d) all Intellectual Property in or related to any of the foregoing.
4.3 Unless otherwise expressly provided in these Customer Terms, Content remains the proprietary property of the person or entity supplying it (or their affiliated and/or third party providers and suppliers, as is relevant) and is protected, without limitation, pursuant to Australian and foreign copyright and other intellectual property laws.
4.4 You grant us the right to use the Customer Content, in accordance with clause 4.5 to 4.8, inclusive, and for the purpose of and as necessary for the delivery by us of the Services. You represent and warrant that you have all licenses, rights, consents and permissions necessary to grant such right and that we will not need to obtain any licenses, rights, consents or permissions from, or make any payments to, you or any third party, or have any liability to you or any other party as a result of any use of the Customer Content.
4.5 We grant you a limited, non-exclusive, non-transferable license for the Term to access and use the Customer Content and the GO1 Content (after the required Fees have been paid), solely for the purpose of the education or training of the User(s), through the Services, in accordance with these Customer Terms and any conditions or restrictions associated with particular Courses or Services. All other uses are prohibited without our express written consent.
4.6 You must not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, license, or otherwise transfer or use any Customer Content or GO1 Content, in whole or in part, other than as expressly authorised under these Customer Terms or as separately authorised by us in writing.
4.7 You must not accept licensed rights to Content from Content Providers and any such direct license is a material breach of these Customer Terms.
4.8 If you are an employer or if you engage contractors (for the purpose of this clause 4.8 your employee(s) and contractor(s) are ‘employed User(s)’), you agree that we may, in accordance with our Privacy Policy: (a) retain and use personal information (as that phrase is defined in the Privacy Policy) of employed User(s), including, without limitation, name, address, contact details and Courses undertaken or scheduled; and (b) contact, deal directly with and offer Courses to employed User(s), including after the employed User(s) have ceased employment or engagement with you. You agree and warrant that your employed Users have read and agreed to the terms of the Privacy Policy.
4.9 Notwithstanding the foregoing, we reserve the right to revoke the license to access and use the Content granted to you as set out in these Customer Terms.
4.10 Notwithstanding anything to the contrary, and subject to the Privacy Policy, GO1 has the right to collect and analyse data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including information concerning Customer Data and data derived therefrom), and we will be free (during and after the Term) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other GO1 offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with our business. No rights or licenses are granted except as expressly set forth in these Customer Terms.
4.11 GO1 does not screen the Customer Content and all use of the Customer Content by you is at your own risk. We have no responsibility or liability for such use. In particular, no review or posting or appearance of the Customer Content on the Services or though the Services is intended to act as an endorsement or representation that any Customer Content is free of violation of any copyright, privacy or other laws or will suit a particular purpose or be accurate or useful.
4.12 If you believe that the Customer Content violates any law, or is inaccurate or poses any risk whatsoever to a third party, it is your responsibility to take such steps that you deem necessary to correct the situation. If you believe that any Customer Content, originating from a third party, or any GO1 Content violates any laws, including any copyright laws, you must report such belief to us.
5. Pricing and payment of fees
GO $Figure
5.1 You must pay us the then applicable fees described in the Order Form or Subscription Agreement or through the online subscription or order process for the Services (the “License Fees”), including for the Implementation Services (the “Implementation Fees”) in accordance with the terms in the Order Form or Subscription Agreement or as stipulated in the online subscription or order process. If your use of the Services exceeds the Service Capacity set forth in the Subscription Agreement or Order Form or online subscription or order process, or you require access or use of the Services for additional instance(s) or additional User(s) or if your Services needs or use constitute a requirement to pay additional fees, you will be billed for such usage and you agree to pay the additional fees in the manner required by us. Any such additional access or use of the Services by you will be subject to these Customer Terms.
5.2 We reserve the right to change the Implementation Fees and License Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term, or then current Renewal Term, upon thirty (30) days prior notice to you (which may be sent by email). If you believe that we have billed you incorrectly, you must contact us no later than 60 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit. Your inquiries should be directed to our customer support department.
5.3 We may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by us fourteen (14) days after the issue date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of the Services.
5.4 Pricing of Courses is published on the Website and is otherwise available directly from us.
5.5 You agree to pay the Fees, for Courses that you purchase, and authorise GO1 to charge your credit card for such Fees. If your credit card is declined, you agree to pay GO1 the Fees within thirty (30) days of notification from us, and pay a late payment charge of 1.5% per month, or the maximum permitted by law, whichever is lower (which may be charged at our discretion).
5.6 If you are a Customer in the European Union, by purchasing the Course(s), you are confirming that you want the Course(s) immediately credited to your GO1 account and that, by doing so, you waive any and all cancellation rights under applicable laws.
6. GST
GST GO getter
6.1 Words used in this clause that are defined in the GST Law have the meaning given in the GST Law. Unless otherwise specified, all Fees are exclusive of GST and must be calculated without regard to GST.
6.2 If a supply made under these Customer Terms or a Contract is a taxable supply, the recipient of that taxable supply (Recipient) must, in addition to any other consideration, pay to the party making the taxable supply (Supplier) the amount of GST in respect of the supply. The Recipient will only be required to pay an amount of GST to the Supplier if and when the Supplier provides a valid tax invoice to the Recipient in respect of the taxable supply.
6.3 If there is an adjustment to a taxable supply made under these Customer Terms or a Contract then the Supplier must provide an adjustment note to the Recipient. The amount of a party’s entitlement under these Customer Terms or a Contract to recovery or compensation for any of its costs, expenses or liabilities is reduced by the input tax credits to which that party is entitled in respect of those costs, expenses or liabilities.
6.4 European Union: In the event that the sale or delivery of any Course(s) to any Customer in the European Union is subject to any value added tax (VAT), under applicable law, we will collect and remit the VAT to the competent tax authority for sales of such Course(s) to Customers in the European Union. We may, at our own discretion, increase the sale price of such Course(s) where we are of the view that VAT may be due and we will have a liability to account for the VAT. Such Customer in the European Union will indemnify us and hold us harmless against any and all claims by any tax authority for any underpayment of VAT and any associated penalties and/or interest
6.5 All Other Countries: For sales of any Course(s) in countries other than the European Union, the Customer is responsible for remitting the taxes to the appropriate taxing authority (which may be different to the taxing authority in the Customer’s resident location).
7. Term and Termination
Come & GO
7.1 Subject to earlier termination, as provided below, the Contract is for the Initial Service Term, and will be automatically renewed for additional period(s) of the same duration as the Initial Service Term (“Renewal Term”) (together, the “Term”), unless either party requests termination at least thirty (30) days prior to the end of the Renewal Term.
7.2 In addition to any other remedies a party may have, either we or you may also terminate the Contract upon thirty (30) days’ notice (we may terminate without notice in the case of non-payment by you), if the other party materially breaches any of these Customer Terms. Notwithstanding the foregoing, you must pay at least the amount due for the Services up to and including the last day of the Initial Service Term. Upon any termination, we may, but are not obligated to, delete stored Customer Data. All parts of these Customer Terms, which by their nature should survive termination, will survive termination, including accrued rights to payment, confidentiality obligations, warranty disclaimers and limitations of liability.
8. Information, general exclusions and operation of laws
GO all in
8.1 Whilst all Materials and other information communicated to you via Content Providers or our employees, contractors, agents or representatives are provided in good faith and are believed to be accurate and current as at the date of publication, presentation or communication, we provide no warranty or guarantee that any Materials, information on linked websites or information otherwise communicated to you will be accurate or complete. In addition, all such material is not intended as professional advice and must not be relied upon as such
8.2 Prior to entering into the Contract or other transaction or taking any particular course of action in connection with the Website or Services, you should make your own enquiries and seek independent advice tailored to your specific circumstances, needs and objectives.
8.3 The Services are a web based marketplace for Content Providers and Customers. GO1 does not hire or employ Content Providers.
8.4 We are not responsible or liable for any interactions between any Content Providers and Customers who purchase or use a Content Provider’s Course via the Services. We are not responsible for disputes, claims, losses, injuries or damages of any kind that might arise out of or relate to conduct of Content Providers or Customers, including any Customer's reliance upon any information provided by a Content Provider.
8.5 You also understand that, by using the Services, you may be exposed to content that you consider objectionable. We have no responsibility to keep such content from you and no liability for your access or use of any Course or content, to the extent permissible under applicable law.
8.6 You acknowledges and agrees that: (a) prior to entering into the Contract you have been given a reasonable opportunity to examine and satisfy yourself regarding all goods and services which are the subject of the Contract and that, prior to entering into the Contract, you availed yourself of that opportunity; (b) at no time prior to entering into the Contract have you relied on the skill or judgment of GO1 or any of our employees, contractors, agents or representatives and that it would be unreasonable for you to rely on any such skill or judgment; and (c) where any acquisition of goods under the Contract has been made by reference to a sample or demonstration model, prior to entering into the Contract, you have been given a reasonable opportunity to: (i) satisfy yourself that the goods correspond with the sample or demonstration model as to quality, state and condition; and (ii) examine the sample or demonstration model for any apparent defects, and that you have availed yourself of that opportunity.
8.7 We understand and you acknowledge and agree that the Services and any other goods or services supplied by us under the Contract are not of a kind ordinarily acquired for personal, domestic or household use or consumption and that you do not intend such use or consumption. If, at any time, this becomes not the case, you must notify us; you are welcome to discuss and raise any issues of concern you have with these Customer Terms.
8.8 To the maximum extent permitted by law:
We make no guarantee as to the usefulness of the Services or Materials, nor any of the products and services promoted on the Website or via linked websites or communicated to you by us. In particular, we make no guarantee as to the appropriateness of the Courses or Materials provided to you by us or our employees, contractors, agents or representatives.
We make no warranty or representation (express or implied) regarding the quality, accuracy, reliability, currency, performance, completeness or fitness for purpose of any part of the Services, the Website, the Materials and other information communicated to you by us or our employees, contractors, agents or representatives.
We do not warrant that the Website or the Services will be uninterrupted; nor do we make any warranty as to the results that may be obtained from use of the Services. We do not represent or warrant (expressly or impliedly) that the Website, the Materials or the facilities that make the Website and the GO1 Content available, will not cause damage, or are free from any computer virus or any other defects or errors.
We are not liable (whether in contract, negligence or otherwise) for any loss or damage arising from the use of the Website, the Materials or the Services.
Our liability for breach of any implied warranty or conditions that cannot be excluded is restricted, at GO1's option, to: the re-supply of the relevant goods or services; the cost of the re-supply of the relevant goods or services; or any amount paid by you to GO1 in respect of the relevant goods or services.
You agree that, in no circumstances, will we be liable for any indirect, incidental, special and/or consequential losses or damages of whatever nature arising out of your use of or reliance on the Services, the Materials or the Website, including losses or damages arising out of, or attributable to, an act or omission by us.
We do not exclude any rights or remedies available to you under the Australian Consumer Law that cannot be excluded or restricted.
9. Links to other websites
GO between
9.1 The Website may contain links and pointers to other websites operated by third parties, which are included solely for your convenience. Links to third party websites do not constitute endorsement, sponsorship or approval by us of the content, policies or practices of those third parties, nor the content available on or for download from those third party sites.
9.2 You agree that, by accessing any third party linked website, you do so at entirely your own risk.
9.3 We are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with, use or reliance on any goods or services available on or through any third party website.
10. Disputes
When things GO South
10.1 Any dispute arising in connection with these Customer Terms or the Contract, which cannot be settled by negotiation between the parties or their representatives, will be submitted to mediation through the Australian Centre for International Commercial Arbitration (“ACICA”) in accordance with its rules for mediation. During such mediation, both parties may be legally represented.
10.2 If parties fail to reach an agreement during mediation, the dispute will be resolved by arbitration in accordance with the ACICA Arbitration Rules. The seat of arbitration will be Brisbane. The language of the arbitration will be English. The number of arbitrators will be three.
10.3 Prior to referring a matter to mediation pursuant to clause 10.1, the parties will: (a) formally refer the dispute to their respective contract managers for consideration; and (b) if the respective contract managers are unable to resolve the dispute after 5 days (or such other period as is agreed between the parties) from the date of referral, refer the dispute to the respective chief executive officers of each party.
11. Updates to Terms
New way to GO
11.1 From time to time, we may update these Customer Terms to clarify our practices or to reflect new or different practices, such as when we add new features, or for other reasons. We reserve the right in our sole discretion to modify and/or make changes to these Customer Terms at any time. If we make any material change to these Customer Terms, we will notify you using prominent means, such as by email notice sent to the latest email address that we have on record for you, or by posting a notice through our Services or the Website. Modifications will become effective on the day they are posted or otherwise published, unless stated otherwise.
11.2 Your continued use of our Services after changes become effective will mean that you accept those changes. You must visit the Services and the Website regularly to ensure that you are aware of the latest version of the Customer Terms, as any revised Customer Terms will supersede all previous Customer Terms.
12. Entire Agreement
Full GO
12.1 The Contract is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Contract. All waivers must be in a writing signed by both parties.
13. Miscellaneous
GO formal
13.1 If any provision of these Customer Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Customer Terms will otherwise remain in full force and effect and enforceable. The Contract is not assignable, transferable or able to be sub-licensed by you except with our prior written consent. We may transfer and assign any of our rights and obligations under the Contract
13.2 No relationship of agency, partnership, joint venture, or employment is created as a result of the Contract or these Customer Terms and you do not have any authority of any kind to bind us in any respect whatsoever.
13.3 In any action or proceeding to enforce rights under these Customer Terms or the Contract, the prevailing party will be entitled to recover costs and attorneys’ fees.
13.4 These Customer Terms and the Contract are governed by the laws of Queensland, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
14. Definitions
GO for meaning
14.1 The following definitions apply:
Content means all software, technology, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, reviews, ideas, and other data or copyrightable materials or content, including its selection and arrangements.
Content Provider means the author, designer, creator or provider of a Course.
Content Provider Agreement means the terms and conditions, as between GO1 and Content Providers, governing the provision of Courses for the Services, which are available at https://www.go1.com/content-partners.
Contract means the agreement between the Customer and GO1 for the supply of the Services, or any other goods or services, such supply being on these Customer Terms.
Course means a course or other resource for instructing, educating, training, learning and/or tutoring and includes mobile applications and related and/or supporting materials.
Customer means any person who orders, purchases, applies for, commences, initiates a trial, test or other preliminary use of or otherwise uses GO1’s web based marketplace or learning management facility or GO1 Content, Website, any Course, the Materials, the Software or any of the Services, and includes: (a) any representative authorised by such person (whether actual, implied or ostensible) to do any of the foregoing or to accept these Customer Terms (in these Customer Terms, the Customer is also referred to as “you” or “your”).
Customer Content means Content uploaded, transmitted or posted to the Services by a Customer and includes any Customer Data so provided.
Customer Data non-public data provided by the Customer to GO1 to enable the provision of the Services.
Equipment includes modems, hardware, servers, software, operating systems, networking, telecommunications, web servers and the like.
Fees means the Implementation Fees and the License Fees.
GO1 means GO1 Pty Limited (ABN 91 134 998 020).
GO1 Content means Content published or otherwise provided by or through GO1, including through the Website.
GST Law has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Implementation Fees has the meaning given to it in clause 5.1.
Implementation Services means that part of the Services, including any training that GO1 may offer at its discretion, provided by GO1 to enable the Customer to commence to use the Courses.
Initial Service Term means the initial term, being 12 months from the commencement of the Contract, or other term agreed between GO1 and the Customer, whichever is greater, during which the Services are provided.
Intellectual Property means all intellectual property rights, including the following rights:
(a) patents, copyright, rights in circuit layouts, designs, trade and service marks (including goodwill in those marks), domain names, and trade names and any right to have confidential information kept confidential;
(b) any application or right to apply for registration of any of the rights referred to in paragraph (a); and
(c) all rights of a similar nature to any of the rights in paragraphs (a) and (b) that may subsist anywhere in the world (including Australia),
whether or not such rights are registered or capable of being registered. License Fees has the meaning given to it in clause 5.1.
Materials means documents, information, materials (including marketing materials) and communications, provided or made available by or through GO1, including through the Website and learning management portal, and includes GO1 Content.
Partner Agreement means the terms and conditions, as between GO1 and providers of distribution and referral services to GO1 (Partners), governing the provision of such services by Partners to GO1, which are available at https://www.go1.com/partner-agreement.
Privacy Policy means GO’s privacy policy as amended from time to time, and available at https://www.go1.com/policy.
Renewal Term means the term(s), following the Initial Service Term, for the continuing provision of the Services, as defined in clause 7.1.
Service Capacity means the limit of the Services available to the Customer.
Services means all services supplied by GO1 to the Customer and/or the User via the Website or other means, including marketing, promoting, facilitating, offering, hosting and providing Courses, providing access to Software and access to or licensing of specific Courses and includes the Implementation Services, as may be detailed more specifically at the discretion of GO1 in a Subscription Agreement or Order Form or service and/or support level agreement.
Software means the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services.
Subscription Agreement (also referred to as Order Form) means a document or subscription or order form that particularises details of the Services, which may include details of the Course(s), Fees, Term, Software and other related matters and which may be in the form of a written document or available on line, including on or through the Website.
Term means the Initial Service Term plus the Renewal Term, as described in clause 7.1.
User means a person who in any way uses the Website, any Course, the Materials, the Software or any of the Services (a User may also be a Customer).
Website means GO1’s website at https://www.go1.com.
14.2 Interpretation
The following rules of interpretation apply unless the contrary intention appears:
the singular includes the plural and vice versa;
words that are gender neutral or gender specific include each gender;
where a word or phrase is given a particular meaning, other parts of speech and grammatical forms of that word or phrase have corresponding meanings;
the words 'such as', 'including', 'particularly' and similar expressions are not used as nor are intended to be interpreted as words of limitation
A reference to a person includes a natural person, partnership, joint venture, government agency, association, corporation or other body corporate;
a thing (including a chose in action or other right) includes a part of that thing; a party includes its successors and permitted assigns;
a document (which may be in electronic form) includes all amendments or supplements to that document;
a clause, term or party is a reference to a clause or term of, or party to these Customer Terms or the Contract a law includes a constitutional provision, treaty, decree, convention, statute, regulation, ordinance, by-law,
judgment, rule of common law or equity or a rule of an applicable financial market and is a reference to that law as amended, consolidated or replaced;
an agreement on the part of two or more persons binds them jointly and severally; and
no rule of construction applies to the disadvantage of a party because that party was responsible for the preparation of these Customer Terms.