Active Listening Module

Active listening is the key to effective communication. It is important to show the speaker that you are listening to them, and one way to do this is to use the S.O.L.E.R technique. We will explore this technique and the ways in which you can prepare for effective communication, as well as examining both the verbal and non-verbal signals of active listening.

In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.